Residential/Commercial Installation Technician
Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great opportunity that will provide opportunity for the right candidate for future growth and additional responsibilities. At Overhead Door of Texarkana, we recognize people as the core of our strength. That's why we provide a comprehensive benefits package to our employees, including a retirement saving program, medical, dental, vision, and long-term/sort-term disability/life insurance.
We are looking for a Residential/Commercial Installation Technician in our Overhead Door Company of Texarkana Service Center.
The Big Picture – Top Skills You Should Possess:
Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer. Discovers and responds to customer needs
Safety first attitude and work ethics.
Versatile skill set of mechanical and electrical understanding, diagnostic mind set, tool proficiency, customer service, familiarity with carpentry and metal work, planning, organization, cleanliness, safety and communication abilities.
What You’ll Be Doing:
Installation, Diagnostic and Repair - Responsible for multiple tasks involving the take down/repair of old doors/equipment, installation of new doors, operators and equipment and multiple service categories on doors, operators and associated equipment. Prior to dispatch determine if appropriate tools and equipment are working and available. Evaluate appropriate door and service requirements for each job. Establish the needs of each job and document the full installation/services needed. Determine if added work needs to be performed and measures needed to assure approved installation of product. Documentation of the work to be performed is presented to the customer for approval and acceptance. Perform related minor work in framing, build-ins, and adjustments. Install/service garage doors using appropriate tools, hardware and equipment. Install/service Overhead Door brand and other manufactured garage door operators. Perform residential installation/service on a wide range of products, to include hinges, operators, door sections, springs, torque masters, locks, etc. Minimize call back ratio. Provide residential install/service that is expedient and well prepared, understanding the various types of doors, operators and hardware that are to be installed.
Physical - Loading/unloading trucks, staging/pulling orders and other materials, installing various garage door types and supporting equipment which includes frequent bending, kneeling and lifting. Ability to work at a normal height of 9-20 feet off ladders, scissor lifts, and/or bucket lifts.
Organization - Locate, check and verify the accuracy of the product being loaded from work orders on the service vehicle which includes product specifications, customer orders, sequencing routes with dispatch, piece counts, or other information as necessary. Maintain appropriate parts inventory in the vehicle to ensure items are available for quick repair and/or installation services. Work Orders and payment are to be retained in a safe place and delivered to Overhead Door Co. of Texarkana.
Maintenance/Cleanliness – Care and maintenance of equipment and tools provided by Overhead Door Co. of Texarkana. Care and maintenance of vehicles provided by Overhead Door Co. of Texarkana. Upon completion of each install/service call, cleanup work area and discard refuse in appropriate containers or deliver such refuse to designated drop site as indicated by Overhead Door Co. of Texarkana.
Professionalism – Represent Overhead Door with customers and present themselves in a professional and courteous demeanor. Coach customers on operating functions, safety systems, operator controls and proper customer maintenance are required. Perform other duties within the department as necessary.
Communication – Contact dispatch system regarding job progress, time of completion and additional work that needs to be performed. Provide a billing document to the consumer, explain services rendered and accept payment as determined by Overhead Door Co. of Texarkana.
What You Need To Bring To The Table:
Working knowledge of the use of hand and power tools including, but not limited to, socket sets, wrenches, screwdrivers, drills, impact driver, hand grinder, and welding/cutting rig
Ability to lift 80 to 100 pounds above shoulder height, consistently, and occasionally higher weights as required, daily climbing of extension and step ladders
A minimum of a high school diploma or general education degree (GED) is required
Ability to read and clearly write in English
Valid insurable driver’s license
Strong team skills are a MUST.
Six months to one year related experience and/or training; or equivalent combination of education and experience, construction, and/or metal work experience is preferred.